Limitless potential.

The Payment Applications Coordinator ensures accurate posting, reconciliation, and allocation of payments to maintain general ledger integrity and support effective cash flow. This role collaborates with internal teams to resolve discrepancies, supports daily payment operations, assists with workload coordination, addresses escalations, and contributes to process improvements and documentation efforts.

Responsibilities

• Manage reporting and workload tracking tools (PeopleSoft, ServiceNow, and related systems) to provide visibility to Payment Applications Leadership and support informed operational decision-making.
• Process and reconcile high-volume customer payments, including customer outreach, Level 2+ research requests, account maintenance, and related accounting and administrative tasks.
• Maintain high accuracy standards while minimizing unapplied cash and aged research items.
• Document processes, identify errors, and provide training to new and existing team members to support onboarding, compliance, and continuous improvement.
• Perform quality assurance activities, including auditing transaction samples to ensure compliance with internal controls and audit readiness.
• Prioritize customer service for both internal and external stakeholders, including Support Inquiry/Research Specialists.
• Research, troubleshoot, and resolve issues and ServiceNow tickets in accordance with defined service level agreements (SLAs).
• Act as a liaison for various groups within the Accounts Receivable Department to ensure clear communication and timely resolution of payment-related issues.
• Assist in leading weekly and monthly team meetings to align on performance metrics, workload distribution, and operational priorities.
• Support oversight of the BPO offshore team by ensuring adherence to process standards, responding to questions, addressing concerns, providing additional training, and monitoring quality and SLA compliance.
• Complete additional tasks and projects assigned by management.

Experience

• High school diploma or equivalent.
• Solid understanding of Accounts Receivable processes and basic accounting principles.
• Strong analytical and mathematical aptitude.
• Excellent organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple tasks concurrently in a deadline-driven environment.
• Strong professional communication and relationship-building skills.
• Customer service–focused mindset.
• Conflict resolution and escalation management capability.
• Results driven with a continuous improvement mindset.

Preferred Qualifications

• 2+ years of Accounts Receivable experience.
• Experience leading a team or project or providing functional support.
• ERP system experience (PeopleSoft preferred).
• ServiceNow or case management system experience.
• Advanced Microsoft Excel skills, including data analysis and reporting.
• Experience in documenting processes and training.
• 10-key proficiency and ability to perform high-volume transactional work accurately.
• Continuous improvement or technical support experience.

Physical Demands / Working Environment

• Position requires working on-site in the office four (4) days per week. The fifth workday may be performed remotely, subject to business needs.
• Prolonged sitting (7–8 hours daily) with frequent computer and 10-key use.
• Occasional standing, walking, bending, and lifting of light objects up to 25 pounds.
• Continuous close vision required for detailed financial data; adequate hearing for phone and virtual communication.
• Requires sustained concentration, attention to detail, and ability to manage multiple deadlines.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.