Summary:

The FacilitiesMaintenanceCoordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

RESPONSIBILITIES:

• Provide general overall facility management services, including continuous monitoring of maintenance workordersfor over 1600 NAPA stores

• Create, prioritize, and track corrective and preventive work orders using the CMMS platform, reducing average response time by 20%.

• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery

• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action

• Remain knowledgeable regarding all operational aspects of building systems

• Coordinate with outside contractors for the service and repairs of equipment

• Request, review and submit work orders, bids and proposals from vendors 

Key Competencies:

• Communication Proficiency (oral and written) 

• Customer Focus 

• Initiative 

• Sense of Urgency 

• Multi-Tasking 

• Detail Oriented 

• Financial Knowledge 

• Time Management Skills 

• Team Oriented 

Important Experience:

• A minimum of 5 years of experience in facility management or tenant services capacity 

• Experience with CMMS systems or similar productivity tracking programs 

• Clear understanding of Leasing Agreements and fundamental Commercial Real Estate terminology